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Following the Galaxy Note7 overheating battery issue, Samsung has announced that it will make new replacement devices available for Australian customers from September.
“We would like to thank our loyal customers for their patience, and apologise for the inconvenience,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. “We have been working hard to get the…Galaxy Note7 back in the hands of our customers…”
Samsung Electronics Australia will resume sales of the new Note7 stock to new customers in early October.
Customers who were affected by the Note7 issues, were and remain entitled to choose a new Galaxy Note7 (with a courtesy device provided until the arrival of replacement Galaxy Note7 stock) or a refund. Customers can approach either Samsung or their retailer/operator, depending upon their place of purchase.
Customers who have elected a replacement Note7 will be contacted by their original place of purchase [(be it Samsung or otherwise)] from September 21 to coordinate the collection or delivery of their new device.
Until a replacement device is provided, Samsung Australia reminds all customers who still have an affected Galaxy Note7 smartphone to back up their data, complete a factory reset to delete personal data, power down their device and return it to its place of purchase to seek remedy of their choice.