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Scotland´s Edinburgh airport has turned to BlipTrack’s technology and sensors to gather data about passenger queue and flow. The information enables the airport to streamline operations at security lines and to display real-time waiting times throughout the airport.
With an estimated 12 million people flowing through the airport in 2016 it is important to make sure the flows and constant with little or no delays.
Edinburgh Airport enlisted Denmark-based BLIP Systems to design and implement the BlipTrack solution at the airport´s security lines, to help measure and handle passenger numbers smoothly and efficiently.
The solution provides the airport with detailed information about passengers´ queue times and how they move around the airport. The data gives the airport a clear picture on trends and patterns and how they are performing. It allows them to respond promptly and effectively – if lines are becoming congested – to reduce processing times.
In addition, it also enables the airport to provide optimum service by displaying wait times on signs in the airport and on their website, thereby reducing passengers´ frustration by creating realistic wait time expectations.
“With BlipTrack we are able to keep our passengers fully informed 24/7 – both in the terminal and online – about what to expect at security,” says Adrian Witherow, Chief Operating Officer at Edinburgh Airport. “At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”
“In order to improve traveler satisfaction, comply with service-level agreements and evaluate key performance indicators, it is important that airport managers are able to measure passenger queue and flow and subsequently improve waiting times,” says Christian Bugislaus Carstens, Marketing Manager at BLIP Systems. “With our fourth UK installation, we are confident that BlipTrack also will be successful in providing Edinburgh Airport with all the necessary data to both optimize processes and improve the passenger experience.”